The hospice care that people expect — and sign up for — sometimes disappear when they need it most, a Kaiser Health News investigation shows. Analysis of 20,000 government inspection records revealed that missed visits and neglect are common for patients dying at home. 

Families or caregivers, shocked and angered by substandard care, have filed over 3,200 complaints with state officials in the past five years. Those complaints led government inspectors to uncover problems in 759 hospices, with more than half cited for missing visits or other services they had promised to provide at the end of life. 

The story was also published by TIME magazine.