An investigation by the Oregonian/OregonLive found that state officials have concealed thousands of cases of poor elder care and abuse from the public. The Oregon Department of Human Services runs a website that is meant to help family members identify safe places to care for loved ones with Alzheimer’s, dementia or other debilitating illnesses. But, the investigation found, nearly 8,000 substantiated complaints of substandard care were left off the website by state officials.

Reporters spent months analyzing state records not available online and compared it to the data available on the website to draw these conclusions. State officials have acknowledged that there are intentional and unintentional gaps in the information available on the website, and say they plan to eventually replace it. But that action could still be years away, as other software changes have been prioritized.