Public Records Track: Insider secrets about your open records requests

  • Event: 2018 IRE Conference
  • Speakers: Jill Eggleston of US Citizenship and Immigration Services; Patricia Gleason of ----0000 Institution Not Present 0000----; Sheela Portonovo of Office of Government Information Services (OGIS); Norberto Santana of Voice of OC
  • Date/Time: Thursday, Jun. 14 at 3:45pm
  • Location: Crystal E
  • Audio file: No audio file available.

Get a behind-the-scenes look at the discussions on the other side of your open records requests. Government officials who handle federal and state-level requests will talk about the common problems they see with requests and how journalists can better formulate requests to get better — and quicker — responses.

Speaker Bios

  • Ms. Eggleston is the Freedom of Information Act Officer (FOIA) and FOIA Public Liaison for United States Citizenship and Immigration Services (USCIS), a position she has held since 2008. She oversees the largest FOIA Department within the Federal Government, averaging over 180,000 FOIA requests annually. Ms. Eggleston is an attorney with nearly 30 years of federal service.  She oversees a staff of nearly 200 access professionals.

  • Patricia Gleason: Special Counsel for Open Government for Attorney General Pam Bondi.  Editor of the Government in the Sunshine Manual.  Operates the voluntary open government mediation program established in s. 16.60, F.S.  Graduate of Florida State University College of Law.

  • Sheela Portonovo has served as the Attorney-Advisor for the Office of Government Information Services since January 2017. Prior to joining the National Archives and Records Administration, Ms. Portonovo worked for thirteen years in the Office of the General Counsel at the U.S. Postal Service as an attorney, working on FOIA administrative issues and FOIA litigation, ethics and other USPS matters. Ms. Portonovo is a 2003 graduate of the Georgetown University Law Center.

  • Norberto Santana Jr. is an award-winning investigative reporter with more than two decades reporting experience, largely focused on local government across Southern California. He’s worked as a staff writer for the Orange County Register, the San Diego Union Tribune, the San Bernardino County Sun, the Virgin Islands Daily News and Congressional Quarterly. Since 2009, he’s led the digital nonprofit newsroom, Voice of OC, covering civic life in Orange County, California.

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