KCCI-TV is looking for an IT Support Specialist. This is an entry to mid-level position providing support for end users and associated systems. This a hands-on position in a mid-sized news-oriented broadcast television environment.
Job Responsibilities:
- Windows 10 & 11 installation, configuration, and support
- Provide technical guidance and support to end users.
- Standard Office 365 software installation/configuration/support
- OS & application updates/installation
- Browser configuration and support (Edge, Chrome)
- Systems deployment – Imaging, Package Deployments
- Security Applications – Crowd Strike. Okta MFA
- Windows Server OS experience
- Remote connectivity
- Basic LAN/WAN connectivity experience
- Mobile Device Support – InTune / Company Portal
- Familiarity with Service Now & ITIL best practices
- Active Directory experience in a domain environment
Experience Requirements:
- Desktop OS proficiency & understanding
- Systems connectivity & functionality
- Mobile device management, knowledge, and support
- AntiVirus/Malware applications
- Advanced troubleshooting / analytical skills
- Excellent problem-solving abilities and skill in prioritizing issues
- Security awareness & preventative efforts
Qualifications Requirements:
- Minimum 2-3 years’ experience in IT
- Good analytical & technical problem-solving skills
- Must be able to work under pressure in a fast-paced environment with constant deadlines
- Good interpersonal and communication skills, positive attitude, team player
- Ability to maintain corporate standards, policies, and procedures
- May be required to be “on-call” outside of normal working hours
Education:
- College or Technical School degree preferred
- MTA – Fundamentals of IT, MTA – IT Infrastructure preferred
