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IT Support Specialist

Job Summary

KCCI-TV is looking for an IT Support Specialist. This is an entry to mid-level position providing support for end users and associated systems. This a hands-on position in a mid-sized news-oriented broadcast television environment.

Job Responsibilities:

  • Windows 10 & 11 installation, configuration, and support
  • Provide technical guidance and support to end users.
  • Standard Office 365 software installation/configuration/support
  • OS & application updates/installation
  • Browser configuration and support (Edge, Chrome)
  • Systems deployment – Imaging, Package Deployments
  • Security Applications – Crowd Strike. Okta MFA
  • Windows Server OS experience
  • Remote connectivity
  • Basic LAN/WAN connectivity experience
  • Mobile Device Support – InTune / Company Portal
  • Familiarity with Service Now & ITIL best practices
  • Active Directory experience in a domain environment

Experience Requirements:

  • Desktop OS proficiency & understanding
  • Systems connectivity & functionality
  • Mobile device management, knowledge, and support
  • AntiVirus/Malware applications
  • Advanced troubleshooting / analytical skills
  • Excellent problem-solving abilities and skill in prioritizing issues
  • Security awareness & preventative efforts

Qualifications Requirements:

  • Minimum 2-3 years’ experience in IT
  • Good analytical & technical problem-solving skills
  • Must be able to work under pressure in a fast-paced environment with constant deadlines
  • Good interpersonal and communication skills, positive attitude, team player
  • Ability to maintain corporate standards, policies, and procedures
  • May be required to be “on-call” outside of normal working hours


  • College or Technical School degree preferred
  • MTA – Fundamentals of IT, MTA – IT Infrastructure preferred


Organization: KCCI TV
Location: Des Moines IA US
Date Posted: February 28, 2023
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How to Apply

109 Lee Hills Hall, Missouri School of Journalism   |   221 S. Eighth St., Columbia, MO 65201   |   573-882-2042   |   |   Privacy Policy
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