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"Within the auto glass replacement industry, it has been an open secret that many of the 11 million car windshields installed each year are not put in correctly. In fact the shoddy and slapdash replacement work commonly performed can leave customers' cars unsafe - a consequence that even the technicians themselves often don't realize. Our story showed why a properly installed windshield matters to drivers - demonstrating the key safety functions that help to protect passengers in case of an accident. Then we went undercover to have several windshields replaced - allowing us to show many of the mistakes the installers often make."