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Forbes looks at the "crummy call quality" provided by the cell-phone industry. The two-story package finds that this results from too much competition in the sector, which has made cell-phone calls in America the cheapest in the world, but has also clogged the U.S. network and ruined the business of the largest carriers. The analysis reveals that "new cell towers are only being added fast enough to handle one-third" of the growth in customer rolls. Tables with data on poorly served cities and areas, as well as a ranking of the top carriers, are also included in the package.

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