The Plane Truth

Number 18848
Subject Aviation
Source NBC News Dateline
State NY
Year 2001
Publication Date March 13
Summary Dateline investigates chronic customer service complaints about the airline industry including flight delays, mishandled baggage and in-flight service. Dateline built its own database to track flights and then compare their information given out by the airlines about delayed flights; many times they were told that flights they knew were delayed were on time. They found that the airlines could be doing a lot more, but since they aren't being pressured to, they aren't.
Category Contest Entry
Pages 27
Keywords TAPE;TRANSCRIPT;Customer Service Commitment;airlines;consumer complaints;delays;baggage handling;in-flight service;Federal Aviation Administration;FAA;air rage
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