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"Code 3" focused on ambulance delays in San Francisco and provided a rare glimpse inside an inherently complex and often secretive bureaucracy. The project began as a two-day series and continued with several follow-up reports. Paramedics and quality control experts say the city does not have enough ambulances and needs to hire more paramedics. A history of tensions between paramedics and firefighters, and a lack of coordination between the Fire Department, the Department of Emergency Management and the Public Health Department, continues to undercut the city's 911 medical responses and the quality of care. The city does not collect sufficient data on 911 responses to fully audit ambulance delays, examine particular treatments and learn from clinical mistakes