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The story finds that with "all the dazzling new-economy rhetoric notwithstanding, it turns out workers sometimes still need protection." The author supports the notion by focusing on recent Amazon layoffs in Seattle, and questions the perception of the company as "a worker's paradise." The investigation sheds light on Amazon's anti-union campaign. One of the main conclusions is that "Amazon's workers could have used a lot of the same protections as old economy workers, because ... they were a lot like old-economy workers." The analyses finds that "many new-economy jobs still revolve around basic service and support work."

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