An investigation by D.L. Bennett, Cameron McWhirter, Heather Vogell and data analysts Megan Clarke and John Perry of The Atlanta Journal-Constitution has found that the apathy and negligence of workers at the Fulton County 911 call center endangered the lives of emergency workers and of those seeking emergency help. The reporters, who reviewed nearly five years of disciplinary records, found that negligent call center workers often misdirected crews, fell asleep on the job, did not show up for work and withheld information about dangerous situations. They also found that dispatchers often failed to meet their monthly standards of efficiency from records obtained through the Georgia Open Records Act.
Fulton County is the most populous county in Georgia; Atlanta is its county seat.