An analysis of Kansas City police department complaint records by Michael Mansur of The
Kansas City Star revealed that the vast majority of complaints result in no action. Four percent of complaints referred to Internal Affairs were sustained against officers, a number far below the national average of 10 percent. In response to The Star, the Police Department reported that it disciplined 21 officers on its 1,420-member force last year in response to citizen complaints, and fired one officer for jamming a nightstick into the mouth of a handcuffed man.
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