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Los Angeles Times finds dispatchers waste valuable time on 911 calls

An internal study obtained by the Los Angeles Times shows that Los Angeles Fire Department dispatchers waste valuable time getting 911 callers to start CPR on cardiac arrest victims, possibly leading to preventable deaths. In March, the Times reported that a Los Angeles mayoral candidate unwittingly exposed inaccurate reporting of response times by the fire department. Reporters have been tracking the story ever since, and reports have included an analysis of more than a million 911 dispatches that showed the fire department fell short of timeliness standards for alerting response units.

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