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Resource ID: #28861
Subject: Infrastructure
Source: Chris Coffey and Hilda Gutiérrez
Affiliation: NBC 5 (Chicago)
Date: November - December 2019



For the first time, NBC 5's investigation laid bare the fact that Chicago’s Office of Emergency Management and Communications – the office that oversees the entire 911 system for the nation’s third-largest city – did not allow Internet access for each of its dispatchers to use if a caller didn’t know his or her address – or wasn’t in shape to give their address – or was perhaps unconscious.

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