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Northeast documents how Aetna insurance badly mismanaged the layoff of 7,500 workers in the early 1990s; the company created an atmosphere of anger and fear as executives interviewed younger applicants in front of older people about to be victimized by layoffs; Aetna, a company with the lowest turnover rate in the industry, alienated thousands of workers and in the long run hurt itself, Jan. 16, 1994.
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