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The story details a pattern of neglect and abuse of patients at a psychiatric hospital, East Bay Hospital, which contracts with several Northern California counties to provide service to Medi-Cal beneficiaries. Major findings include the establishment of a five year pattern of abuses in three major care areas: seclusion and restraint, medical care and staffing levels. Using Department of Health Services public records, as well as interviews with hospital workers, patient advocates and patients' families, the Bay Guardian was able to show that despite repeated promises of reform, East Bay Hospital continued to survive on money from county health care systems, while providing seriously substandard care to some of our region's most vulnerable citizens. (August 14 - 20, 1996)