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Resource ID: #13746
Subject: Automobiles
Source: KSTP-TV (St. Paul, Minn.)



KSTP goes undercover to investigate allegations of store salesmen and managers ignoring company guidelines and overcharging customers hundreds of dollars each for auto repairs at Minnesota's Firestone stores. The investigation revealed that Firestone stores were regularly cheating customers with not only unneeded work but with arbitrarily inflated prices. (November 1, 1996)

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