Dateline's hidden-camera story examining the complaint process through which victims receive solace and bad cops are punished, at least in theory. Was the process "user-friendly" or did it discourage civilians from speaking out, thus deflating complaint numbers and masking needed reform? A young African-American man with a hidden camera recorded what happened when he walked into police precincts in New York City, which has the largest police force in the country. His mission was to ask a simple and polite question: "How do you go about filing a complaint about police abuse?"
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