KGTV reports that "(PART 1) ...through a series of mistakes and favors, big water customers are allowed to run up huge bills that go unpaid. Our investigation turned up $1 million in accounts that were in limbo. Several hotels ran up overdue bills in the many tens of thousands of dollars. Meanwhile small residential customers that don't pay on time have their water shut off... (PART 2) ... dozens of industrial water meters that were recording only 10 percent of the water going through them. These were new water meters that were being misread... (PART 3) ...the construction industry is on the honor system to pay for water.... The city cuts the number of water police and we document several instances where officers are told not to pursue large or influential customers."