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U.S. News & World Report reports on the problems inherent in the 911 emergency response system. Because of 911's place in the public mind, people tend to rely on it for non-emergency matters, which take police away from emergency calls and other duties like foot patrols and crime prevention. Cities try to improve their 911 systems with extra staffing and phone lines, but the sheer volume of calls is still overwhelming, the article says.
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