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San Francisco Chronicle investigates the loss of civil rights, resulting from mandatory arbitration imposed on employees. Many workers sign their employment contracts without reading the text in fine print, which binds them to accept the arbitration clause, the story reveals. Under the court rulings, arbitrators can be "wholly unqualified" to decide civil right cases, and "are rarely required to follow the law." Other flaws of the system include prohibitive filing fees, limited size of awards, and reluctance by most arbitration firms to enforce ethics codes.

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