Goozner examines the predatory policy that major airplane companies use "to drive an upstart competitors from a route, or out of business entirely." In spite of the deregulation of the airline industry, which started more than 20 years ago and was meant to improve air travel services, these services have been constantly deteriorating over the years, the story finds. The author points out that "even longtime friends of deregulation have grown frustrated by the industry's seemingly inexorable march toward monopolization." The main conclusion is that the government should re-regulate the industry to preserve the benefits of competition while reducing bad customer service.
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