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Resource ID: #18848
Subject: Aviation
Source: NBC News Dateline
Affiliation: 
Date: March 13

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Description

Dateline investigates chronic customer service complaints about the airline industry including flight delays, mishandled baggage and in-flight service. Dateline built its own database to track flights and then compare their information given out by the airlines about delayed flights; many times they were told that flights they knew were delayed were on time. They found that the airlines could be doing a lot more, but since they aren't being pressured to, they aren't.

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