ABC reports on the grief and anguish of Howard Lutnick, the CEO of Cantor Fitzgerald, a bond trading company that lost more employees than any other firm in the September 11 attacks on the World Trade Center. Lutnick's brother and best friend died in the collapse of the north tower. The interview with the CEO is "an emotional, eyewitness account ... [that] ... personalized the tragedy for millions of Americans." The first segment examines Lutnick's determination to rebuild his firm and to help the families of the 700 deceased employees. The second story takes "a critical look" at whether the CEO has been keeping his promises.