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Resource ID: #19590
Subject:Emergency Medical Services
Source:Daily News (Anchorage, Alaska)
A series of stories exploring what happened in the Anchorage suburb of Eagle River on August 3, 2002, after it took Anchorage police 48 minutes to locate the home of the recently retired state public safety commissioner when he was murdered and his wife shot four times. It was discovered that overworked and undertrained dispatchers, obsolete dispatch technology and poor data management were the key contributors.