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The Observer investigates the growing business of assisted-living centers, homes for older people who need assistance getting through the day's daily tasks, but still have the ability to live pretty much on their own. The investigation focused on several aspects of assisted-living care: staffing, crowding, and quality of care. It identified several cases where neglect contributed directly to the deaths of patients, and offered a helpful guide to making sure families pick the right home for their loved ones.
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