An investigation into the response times of various calls to 911 yields evidence that shows that calls are taken on a prioritized basis, not chronological. For instance, a person whose house had been burglarized would be of less importance that a person who was shot. The downside to this, though, is that sometimes people wait for more than 5 hours after calling for emergency help. This story looks at some of the factors playing into the discrepancies and what can be done to help.
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