"When a heart attack dropped Jim Wagner on the floor of a Memphis pool hall, it took an ambulance half an hour to arrive." The Commercial Appeal investigated why it took so long for an ambulance to arrive despite more than a half-dozen people calling 911 to report the heart attack. They discovered 911 dispatchers had first sent ambulances to three wrong addresses, and that the EMS personnel involved "displayed a remarkable lack of familiarity of the section of town where Wagner died, a neighborhood recently annexed into the city." The paper used the state's open-records law to obtain the 911 tapes pertaining to the incident, and found "dispatchers were rudely dismissive of callers offering valuable information" and that "authorities in an adjacent jurisdiction refused to send an ambulance, even though the pool hall lay one block outside its jurisdiction." The 911 mapping system also appeared to have failed.