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Resource ID: #22779
A WISH-TV (Indianapolis, IN) investigation exposed a public safety crisis resulting from a shortage of 911 operators. Inadequate staffing led to emergency calls being placed "on hold." Delays in answering led to delays in responding to emergencies. In addition, use of cell phones and computer-based phones adds to the response time as they do not provide dispatchers with the caller's location. Without this information, dispatchers are unable to determine where to send help. Reporters also looked at the historical problem of agencies not being able to "talk" to each other directly.