This is an investigation into the Defense Department agency Employer Support of the Guard and Reserve (ESGR) and its unreliability in helping returned servicemen and women reclaim their jobs upon return from deployment in the Middle East. Since Sept. 11, 2001, more than 560,000 National Guard members and reservists have been deployed to the Middle East, "the largest mobilization of citizen-soldiers since World War II." But thousands of the more than 460,000 who have returned home after completing their service are finding that employers are reluctant to allow them to return to work. The reservists can seek help from federal agencies including the Departments of Labor, Justice, Defense and the Office of Special Counsel, but the "military brass strongly encourages the rank and file" to ask the ESGR for assistance. Yet ESGR is disorganized and does not always give helpful advice.