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Resource ID: #23794
Subject: Consumer Affairs
Source: WCVB-TV (Boston)
Date: 2007-07-17



WCVB found that Home Depot used sub-contractors as installers, not full-time employees, and deliberately mislead customers about it. This lead to poor quality installations and dissatisfied customers. Because of the investigation Home Depot not only "changed the way it does background checks on its sub-contractors nationwide but it also developed new policies for its sales staff and sub-contractors."

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