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This series takes a hard look at the problems Americans are facing with insurance carriers, both public and private. In each story, Anchor Chris Cuomo profiles people fighting battles against insurance companies that are denying their claims. The investigators tried to get answers to claimants' questions about why their claims were being denied, even though they appeared to be following their insurance policy rules to a tee. They found that many consumers find themselves enmeshed in a complex and confusing system that allows insurers to wrongfully deny or delay claims with little possibility of penalty.