In 2013 the Pittsburgh Post-Gazette followed up on a tip that police visited the house of a woman 24 hours before she was killed in response to her disconnected 911 call. We quickly learned that there were numerous problems with the police response, which we documented in a series of stories. Police never spoke to or saw the caller; they talked only to a man at the house through a window (who turned out to be her killer); they never called a supervisor for guidance; and they could have been more aggressive in their efforts. We also reported that the situation was eerily similar to one 25 years earlier. Our stories led to new police protocols for handling domestic violence and “unknown trouble” calls as well as new powers for the Pittsburgh Citizen Police Review Board to review future police bureau policies.