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Federal procurement actions, whether for information technology, consulting services or project management, occur in a black box, closed off to the public and opaque to the inquiries of journalists and the public. For the most part, failures of these contractors remain low profile. That is, until the calamitous launch of Healthcare.gov, when the public saw firsthand--on a website that millions needed to use to secure health insurance--how badly these highly paid, politically connected firms and the federal employees who supposedly oversee them had done their handiwork.