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The residents of Richmond's public housing had given up. They used to speak up when things got bad. But they'd long ago stopped believing anyone would listen. They resigned themselves to sharing their bedrooms with cockroaches and bedbugs and ceding their common areas to criminals. Deep down, the frustration simmered. It finally came spilling out with fury after The Center for Investigative Reporting's Amy Julia Harris exposed the squalid conditions in Richmond public housing, giving those residents the voice they'd lost.