This investigation started with a tip that the local fire chief and EMS director were concerned about how long it was taking 911 dispatchers to dispatch emergency calls. WJHL's investigation, which was the result of multiple public records requests, uncovered one fatal fire call that took more than three-and-a-half minutes to dispatch despite callers providing fairly specific information. They also found out the dispatch center started improving its times following that fire. The director also made a public commitment for the first time to continue improving those times. After that investigation, they began requesting public records for other dispatch centers and discovered what appeared to be an even bigger problem in the neighboring county.