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“Flood of Distrust” is the culmination of our year-long investigation into the San Diego water department. We found the department was unable to perform basic functions for citizens of the country's eighth largest city. Our work prompted the city to refund tens of thousands of dollars to customers and caused significant changes in the department's management, including the abrupt exit of the department's director. “Flood of Distrust” exposes a mismanaged and unsupervised public utility department, a department that cost San Diegans thousands of dollars and is in desperate need of repair.