The story features the humiliating handcuffing of a young woman who was arrested -in part – due to a flaw in the system at the state Department of Motor Vehicles. Reporter Lori Jane Gliha would not take “no comment” and “we cannot discuss this due to privacy issues” for an answer. She received multiple denials for information (via email and phone), but she persisted. Eventually, the head of the Department of Revenue (which oversees the DMV) sat down for an interview and apologized for the flaw in the system that Gliha’s reporting revealed. The State of Colorado even told her, “We thank you for bringing it to our attention.” The state then worked to make immediate changes to fix its software programming to improve its future encounters with customers like the woman featured in the piece.