A 911 Emergency

Number 22779
Subject Police
Source WISH-TV (Indianapolis)
State IN
Year 2006
Publication Date 11/21/2006; 11/22/2006
Summary A WISH-TV (Indianapolis, IN) investigation exposed a public safety crisis resulting from a shortage of 911 operators. Inadequate staffing led to emergency calls being placed "on hold." Delays in answering led to delays in responding to emergencies. In addition, use of cell phones and computer-based phones adds to the response time as they do not provide dispatchers with the caller's location. Without this information, dispatchers are unable to determine where to send help. Reporters also looked at the historical problem of agencies not being able to "talk" to each other directly.
Category Contest Finalist
Pages 211
Keywords emergency dispatch systems; emergency dispatch response times; cell phone; 911; emergency dispatcher burnout; public-safety communications; Association of Public-Safety Communications Officials, APCO; enhanced wireless 911; Voice over Internet Protocol; VoIP; TTY; public safety answering point; PSAP; telecommunications; multiple line telephone system; MLTS; PBX-MLTS; National Association of State 911 Administrators; NASNA; Metropolitan Emergency Communication Agency; MECA; failsoft; Motorola
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