911 Dispatch Delay

Number 27274
Subject Fire Departments
Source WSTM-TV (Syracuse
Year 2015
Publication Date November 16, 2015; December 14, 2015
Summary In November of 2012, a man dialed 911 for help from his apartment which had caught fire. The fire spread quickly while he was on the phone with 911. The fire took his life. An internal investigation that began the next morning and continued for the next year determined a failure to properly dispatch the fire department led to a nearly five minute delay in response. It was only the second time in the history of the Onondaga County 911 center a dispatch delay had led, in part, to a fatality. The delay was never revealed. Not to the man's family, the fire department or the public. Three years after the fire our investigation of more than eight months led to all of those parties learning of the deadly delay. We also discovered the dispatcher who was determined to be at fault served no punishment and was not retrained. http://cnycentral.com/news/local/911-commissioner-5-minute-dispatch-delay-blamed-partly-for-fiery-death http://cnycentral.com/news/local/fire-victim-tells-911-call-taker-i-dont-want-to-die-during-dispatch-delay https://youtu.be/WqkQpYKN65E https://youtu.be/TAsu2G4oWpo https://youtu.be/vLbMZltc-sE https://youtu.be/IGy14aM64GI
Category IRE Contest Entry
Keywords Fire; fire department; response time; dispatch delay
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