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It seems like a simple process: you use a service, you pay for the service. But not when you are dealing with the city of Atlanta Department of Watershed Management. Most of this entry focuses on a single fancy condominium's startling water and sewer non-payment history and Atlanta's reaction. But the floodgates opened as the reporters continued digging. After finally receiving records the city didn't want them to see, the reporters found even more shocking multi-million dollar billing mistakes on thousands of other properties.