The IRE Resource Center is a major research library containing more than 27,000 investigative stories.
Most of our stories are not available for download but can be easily ordered by contacting the Resource Center directly at 573-882-3364 or firstname.lastname@example.org where a researcher can help you pinpoint what you need.
Search results for "Customer Service Commitment" ...
Dateline investigates chronic customer service complaints about the airline industry including flight delays, mishandled baggage and in-flight service. Dateline built its own database to track flights and then compare their information given out by the airlines about delayed flights; many times they were told that flights they knew were delayed were on time. They found that the airlines could be doing a lot more, but since they aren't being pressured to, they aren't.