The IRE Resource Center is a major research library containing more than 27,000 investigative stories.
Most of our stories are not available for download but can be easily ordered by contacting the Resource Center directly at 573-882-3364 or firstname.lastname@example.org where a researcher can help you pinpoint what you need.
Search results for "WKMG 6" ...
In June of 2018, The Florida Department of Transportation and its state vendor, Conduent, underwent a massive upgrade to the state’s tolling system known as Sunpass. It failed miserably, causing the SunPass computer system to crash and led the entire billing process into turmoil. For more than 2 months, drivers were not billed for their toll charges, leading to a backlog of nearly 330 million transactions. That created a consumer nightmare, with customers dealing with a deluge of backlogged tolls, computer glitches, duplicate billing, questionable and erroneous toll charges, and long wait times for help both on the phone and in person. WKMG News 6 kept viewers informed on every problem, every development, and even offered solutions and an interactive tutorial on how to check their accounts for duplicate or erroneous toll charges. We also created a timeline of events, exposed when the SunPass Website failed to allow customers to turn off auto-pay online, had the wrong date and time stamp on millions of toll transactions, and delayed sending out toll by plate invoices due to continued issues with toll data accuracy.